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Belight Barcelona -  Decoration Lamps

Faq´s


Are all Belight Handmade products?
Yes! All our lamps are handmade in a handmade way. For this reason Belight lamps are never the same, each piece is unique and different from the others.

 

How do I use a discount coupon?
Once you have selected your lamp you want and select the "BUY" option you can add your promo code in the "promotions" section. You will automatically be charged the discount on your total amount.

 

I have placed an order but I want to cancel it. May l?

Yes, we can do it in two ways, through the "contact" form of our website or by calling 629 767 563 from 10:00 to 19:00 from Monday to Friday. If the package has not left our warehouse, we will cancel it, in the case that it has already left, we will contact you to arrange the collection at your address to bring it back to our warehouse. In any case, the money we give back to you as soon as we know your message at no cost to you.

 

Can I have a different delivery address than the address of my personal data?

Of course! We give you the option to put your personal data on one side and your delivery data on another so that you can receive your lamps in the place you prefer.

 

Can I buy Belight lamps elsewhere?

At the moment you can only buy them on our website. Although we are already working to have physical points of sale and hope to have our first Belight Shop soon;)


How long will it take to receive my order?
Once the order is verified and the payment is verified, the order is sent to the delivery address that you have put in the section of delivery data and you will receive your lamp in 24 - 72 hours.in Spain and 5 days in another countires. If you place the order on Friday, you will receive your lamp the following week as the delivery times are only during business days (Monday to Friday).

The ordering of orders within these time frames can be made if there is stock of product. If not, we will notify you so that you are informed at all times when you will receive your Belight lamp.

 

What happens if I am not at home when the carrier hands me my Belight lamp?

Our shipping company will make every effort to deliver your package (2 delivery attempts and will call you to schedule the second delivery with you). If you can not deliver it to us, please contact us through the contact form or by calling 629 767 563 from 10:00 a.m. to 7:00 p.m. Monday through Friday and we will solve it for you.

 

Can I return a lamp?

Sure! Just send us a message in the contact section of our website with the information we need (customer name, order number and product you want to return) and we will take care of everything, without any additional cost, we do it for free. All returns may be requested within 15 days.

 

I have been given a Belight lamp, can I change it / return it?

Of course! The operation is the same as the returns. You must tell us the name of the person who gave you the gift and the order number.

 

How can I change my account information?

Entering "My account" in the mobile menu or through your computer screen. Within "My account" you can go to the section that you want to modify, either your personal data or your delivery data.

 

Will I receive SPAM for creating an account with Belight?

No way! The information that we will send you will be exclusively of the order that you have made us and information of new products. All promotions and advertising will be made through our social networks. We do not want to bother you. If you want to receive our neswletter you will be able to subscribe in our web.

 

What forms of payment can I use?

We currently accept Visa, MasterCard, Maestro.

 

Is it safe to use my card on this website?

Yes. Safety is very important to us. For this reason, we use an SSL certificate of security to protect your personal information and the information of your credit card from possible fraudulent use.


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Belight Barcelona -  Decoration Lamps